This error message can appear whenever Déjà Vu imports a document that is a ZIP containernote, e.g.:

• Microsoft Open XML (.docx, .xlsx, .pptx)
• OpenOffice document (.odf)
• Adobe InDesign (.idml)

Why this message appears

This messages means that Déjà Vu was unable to unzip the container. This can happens for these reasons:

• The document itself is damaged, and it is not possible to unzip it. You can check this yourself by attempting to open the document with an archival tool such as WinZIP, WinRAR, 7zip, etc.
  If this happens, you will need to obtain an intact copy of the document.
• The document is open in another application that has established an exclusive lock on the file. Microsoft Word, for example, establishes exclusive locks on .docx documents when it opens them. In this case, closing the applications that have the document in question open will be enough.
• The document is password protected, or has parts that are protected in this way. This is particularly likely to happen with Excel Spreadsheets. If this is the case, you will see error messages like these:
  • If you are using the Microsoft Office Live filter to import the spreadsheet:

    Engine.AsposeOfficeFilter.ImportFileRecursive Line: ###

    -2147221503: Zip file is corrupted or unreadable

  • If you are using the Microsoft Office 2007/2010 Open XML to import the spreadsheet:

    Engine.OOXMLFilterCode.ImportOOXMLRecursive Line: ###

    -2147221503: Zip file is corrupted or unreadable

  If the document is not completely protected, and only has specific parts that are, you will be able to ignore this error message and have Déjà Vu import whatever text there is in unprotected parts of the document. The only way to avoid this error message and be able to import all the text is to un-protect every part of the document and save it again, or to ask your customer to send you a copy that is not password protected.