Déjà Vu X3, Déjà Vu X2 and Déjà Vu X maintain several log files that contain diagnostic messages from the software. If you are having trouble with Déjà Vu, or you get an error message but you are not sure what it means, you can read the log files to see if any other messages have been recorded that can shed light on what is happening. Atril's Support Team may sometimes ask you to retrieve these files for them to analyse.
The folders where the log files are kept are hidden by default in windows. This means that if you try to browse for them you will not see them, but they are there. Click here to see how to show hidden folders.
Click on the version of Déjà you are using to see where you can find the log files in the following folders:
 Déjà Vu X |
 Déjà Vu X2 |
 Déjà Vu X3 |
| |
|
|
- If you are using Windows Vista, Windows 7 or Windows 8, you can find the log files in the folder C:\ProgramData\ATRIL\Deja Vu X.
- If you are using Windows XP, you can find the log files in the folder C:\Documents and Settings\All Users\Application Data\ATRIL\Deja Vu X.
- The log files have the file extension .log. If you have Windows configured to hide file extensions, you can just send us all the files in that folder.
- If you are using Windows Vista, Windows 7 or Windows 8, you can find the log files in the folder C:\ProgramData\ATRIL\Déjà Vu X2.
- If you are using Windows XP, you can find the log files in the folder C:\Documents and Settings\All Users\Application Data\ATRIL\Déjà Vu X2.
- The log files have the file extension .log. If you have Windows configured to hide file extensions, you can just send us all the files in that folder.
- If you are using Windows Vista, Windows 7 or Windows 8, you can find the log files in the folder C:\ProgramData\ATRIL\Déjà Vu X3.
- If you are using Windows XP, you can find the log files in the folder C:\Documents and Settings\All Users\Application Data\ATRIL\Déjà Vu X3.
- The log files have the file extension .log. If you have Windows configured to hide file extensions, you can just send us all the files in that folder.
|
Comments